Advectus
Service and Tire Center DMS
Unleashing The DMS
For Today's Service and Tire Centers
Service and Tire Center Management Software (DMS)
Advectus is the most modern and agile DMS available in the Service and Tire Center marketplace. It transforms the DMS experience for Service and Tire Centers, adapting to your current best practice processes while enhancing your operational efficiency. Advectus provides the modern tools dealerships need to build stronger, more profitable relationships with today’s clients by improving the customer experience.
Service and Tire Center DMS Features
Service Department
- Service menus
- Service tablet
- Sublet management
- Electronic service scheduling
- Technician dispatching
- Mobile technician application
- Appointment management
- Preventive service maintenance management
- Service contract management
- Quality control management
- Technical recommendation module
- Service packages
- Recommended Services
- CRM capabilities including service reminders
- Recall control
- Pricing simulation and management
- Warranty management and reconciliation
Parts Department
- Supersession management
- ABC analysis
- Barcode integration
- Special order control
- Alternative part control
- Physical inventory module (stock and perpetual)
- Track client value (sales, returns, and profitability)
- CRM integration
CRM
- Customer lifecycle management
- Internet lead integration
- Pipeline management
- Automatically assigns leads based on dealer processes
- Communication schedules and templates
- Flexibility to configure CRM to match dealer processes
- Automatic and automated lost lead follow-up
- Establish and track KPIs that reflect your processes
Service and Tire Center Dashboards
Your Data at Your Fingertips
Customer Dashboard
Advectus’ instant access to real-time customer information helps you understand the path your client has traveled and enables you to map the most effective way to keep your customer satisfied. Immediate access to client payment history, survey results, service history, last and next contact, and client value provides the tools you need to deliver exceptional customer experience.
Service Dashboard
Fixed Operation Dashboards provide vital information at the point-of-interaction enabling your team to quickly and accurately answer customer inquiries about the status of their vehicle. All service work is visible on one screen and provides alerts for scheduled maintenance.
Parts Dashboard
Advectus improves operational efficiencies allowing you to get more done with your current staffing. With Advectus, all of your workflow processes can be initiated from a single dashboard with KPI real-time reporting and functionality to drill down into the details providing better visibility, better efficiency, and better decisions.
Customer Loyalty Dashboard
Reward points and awards are important to customers, so a well thought-out Customer Loyalty Program can differentiate you from the competition. The Advectus Customer Loyalty Solution delivers a robust, flexible loyalty program that enables you to create a solution that reflects the requirements of your clients.
Financial Management Dashboard
Advectus provides a flexible user-defined executive dashboard that allows tracking of important metrics updated in real-time with access available anywhere, at any time and on any device. Current Month-to-date and Year-to-date summaries are always available.
Is your DMS meeting expectations?
If old technology is hindering your ability to meet customer expectations, we can help.
