Unleashing The DMS

Service and Tire Center Management Software (DMS)

For Today's Service and Tire Centers

Service and Tire Center DMS

Unleashing The DMS

Advectus is the most modern and agile DMS available in the Service and Tire Center marketplace. It transforms the DMS experience for Service and Tire Centers, adapting to your current best practice processes while enhancing your operational efficiency. Advectus provides the modern tools dealerships need to build stronger, more profitable relationships with today’s clients by improving the customer experience.

Service & Tire Centers Architecture

The Service & Tire Centers stack

Five layers — one unifying thread

01 Applications

SalesServicePartsCRMReportingFinancial Management

02 Dashboards

CustomerServicePartsCustomer LoyaltyFinancial Management

03 Edition

Advectus Service & Tire Centers Edition

04 Platform

Advectus DMS Platform

05 Foundation

NetSuite ERP

Service and Tire Center DMS

Service and Tire CenterDMS Features

The capabilities built into Service & Tire Centers — jump to the one that matters to your operation.

Service Department

Service menus
Service tablet
Sublet management
Electronic service scheduling
Technician dispatching
Mobile technician application
Appointment management
Preventive service maintenance management
Service contract management
Quality control management
Technical recommendation module
Service packages
Recommended Services
CRM capabilities including service reminders
Recall control
Pricing simulation and management
Warranty management and reconciliation

Parts Department

Supersession management
ABC analysis
Barcode integration
Special order control
Alternative part control
Physical inventory module (stock and perpetual)
Track client value (sales, returns, and profitability)
CRM integration

CRM

Customer lifecycle management
Internet lead integration
Pipeline management
Automatically assigns leads based on dealer processes
Communication schedules and templates
Flexibility to configure CRM to match dealer processes
Automatic and automated lost lead follow-up
Establish and track KPIs that reflect your processes

A technician mounting a tire in a busy service bay — Service & Tire Centers

Service and Tire CenterDashboards

Your Data at Your Fingertips

Customer Dashboard

Advectus’ instant access to real-time customer information helps you understand the path your client has traveled and enables you to map the most effective way to keep your customer satisfied. Immediate access to client payment history, survey results, service history, last and next contact, and client value provides the tools you need to deliver exceptional customer experience.

Service Dashboard

Fixed Operation Dashboards provide vital information at the point-of-interaction enabling your team to quickly and accurately answer customer inquiries about the status of their vehicle. All service work is visible on one screen and provides alerts for scheduled maintenance.

Parts Dashboard

Advectus improves operational efficiencies allowing you to get more done with your current staffing. With Advectus, all of your workflow processes can be initiated from a single dashboard with KPI real-time reporting and functionality to drill down into the details providing better visibility, better efficiency, and better decisions.

Customer Loyalty Dashboard

Reward points and awards are important to customers, so a well thought-out Customer Loyalty Program can differentiate you from the competition. The Advectus Customer Loyalty Solution delivers a robust, flexible loyalty program that enables you to create a solution that reflects the requirements of your clients.

Financial Management Dashboard

Advectus provides a flexible user-defined executive dashboard that allows tracking of important metrics updated in real-time with access available anywhere, at any time and on any device. Current Month-to-date and Year-to-date summaries are always available.

Other editions

All editions

A better way forward

Is your DMS meeting expectations?

If old technology is hindering your ability to meet customer expectations, we can help.